Terms of service

Terms & Conditions — Culture Vault

1. Overview

This website is operated by Culture Vault. Throughout the site, the terms “we”, “us” and “our” refer to Culture Vault. By accessing our website or purchasing from us, you agree to be bound by these Terms & Conditions.

2. Online Store Terms

By using this site, you confirm that:

You are at least the age of majority in your location
You will not use our products for any illegal or unauthorised purpose
You agree not to reproduce, duplicate, or exploit any part of our service without permission

We reserve the right to refuse service to anyone at any time.

3. Products & Pricing

All products are subject to availability. We reserve the right to:

Change prices at any time without notice
Modify or discontinue products without liability
Limit quantities per order or customer

We make every effort to display product information accurately, but we do not guarantee that descriptions or colours are always 100% exact due to screen differences.

4. Orders & Payment

Once an order is placed, you will receive confirmation via email. We reserve the right to cancel or limit orders at our discretion, including suspected fraud or pricing errors.

Payments must be completed in full before orders are processed and shipped.

5. Shipping

Processing times vary depending on the product and supplier. Estimated delivery times are provided at checkout or on product pages.

We are not responsible for delays caused by postal services, customs, or external factors beyond our control.

6. Returns & Refunds

Please refer to our Returns Policy for full details. In general:

Returns must be requested within 14 days of delivery
Items must be unused and in original condition
Certain items (such as earrings or hygiene-related products) are non-returnable

7. Accuracy of Information

We are not responsible if information on this site is not accurate, complete, or current. Content is provided for general information and may be updated or changed at any time.

8. Limitation of Liability

Culture Vault is not liable for any direct or indirect damages arising from the use of our products or website, including delays, losses, or service interruptions.