Refund policy

t Culture Vault, customer satisfaction is important to us. If you are not happy with your purchase, you may request a return under the following conditions:

• Items must be returned in original packaging where possible 

  Once your return is received and inspected, we will notify you of approval or rejection. Approved returns will be processed as a refund or store credit, depending on the situation.

  ❌ Non-Returnable Items

  Some items cannot be returned, including:

  • Earrings and pierced jewellery (for hygiene reasons)
  • Sale or clearance items
  • Custom or made-to-order products
  • Return requests must be made within 14 days of receiving your order
  • Items must be unused, unworn, and in original condition

  💳 Refunds

  If your return is approved:

  • Refunds will be issued to your original payment method
  • Processing time may take 5–10 business days depending on your bank

  Shipping fees are non-refundable unless the item is faulty or incorrect.

  📦 Shipping

  We aim to process and ship all orders as quickly as possible.

  • Processing time: 1–3 business days
  • Delivery times vary depending on location
  • Tracking information will be provided once shipped

  Culture Vault is not responsible for delays caused by postal services or customs processing.

  ⚠️ Damaged or Incorrect Items

  If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos and order details. We will work quickly to resolve the issue.

  🧠 Important Notes

  • Customers are responsible for providing correct shipping information at checkout
  • Lost parcels due to incorrect address details are not covered
  • We reserve the right to refuse returns that do not meet policy conditions 

  • Contact Us

    If you have any questions about your order, please contact us:

    📞 0402 970 435