Frequently Asked Questions

📦 Shipping

How long does delivery take?
Australian orders typically arrive within 7–15 business days after a 1–3 business day processing time. International orders take 10–25 business days.

Do you ship internationally?
Yes! We ship worldwide. International shipping times vary by destination.

Will I get tracking?
Yes, you'll receive a tracking number once your order has been dispatched.

🔄 Returns & Refunds

What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be unused and in original condition.

What items can't be returned?
Earrings (for hygiene reasons), sale items, and custom/personalised products are non-returnable.

How long do refunds take?
Refunds are processed within 5–10 business days once we receive your return.

My item arrived damaged — what do I do?
Please contact us within 7 days of delivery with a photo of the damage and we'll make it right immediately.

💎 Products

What materials are your jewellery pieces made from?
Our pieces are crafted from premium materials including 925 sterling silver, stainless steel, and gold-plated finishes. Each product page lists the specific materials.

Will the jewellery tarnish?
To keep your pieces looking their best, avoid contact with water, perfume, and harsh chemicals. Store in a cool, dry place when not wearing.

Do you offer gift wrapping?
Our pieces arrive in premium packaging, perfect for gifting.

💳 Orders & Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay.

Can I cancel or change my order?
Please contact us as soon as possible if you need to change or cancel your order. Once dispatched, we're unable to make changes.

I have a discount code — how do I use it?
Enter your code at checkout in the discount code field. Use VAULT10 for 10% off your first order!